Return & Refund Policy
We want you to love your shopping experience with us. If something isn’t right with your order, we’re here to help!
✅ Eligibility:
We accept return/refund requests within 14 days of delivery if:
- You received a damaged or defective item
- You received the wrong product, size, or color
- The item is significantly different from the description
❌ We do not accept returns or refunds if:
- You changed your mind or ordered the wrong variant
- The product has been used or damaged by the customer
📷 How to Request:
Send an email to tridentmaples@gmail.com with:
- Your order number
- Clear photos/videos showing the issue
- A short description of the problem
We’ll respond within 2–3 business days.
🚚 Do I Need to Return the Item?
In most cases, you don’t need to return the item. If the issue is verified, we may:
- Ship a replacement
- Provide a partial/full refund
- Offer a discount for your next purchase
💵 Refund Timeline:
Refunds will be returned to your original payment method and may take 5–10 business days depending on your provider.
🕒 Late or Missing Refunds:
1. Recheck your bank or credit card account
2. Contact your provider
3. Still no refund? Email us again.
❗Note:
We reserve the right to decline any unreasonable or fraudulent return/refund request.
📧 Contact us anytime at: tridentmaples@gmail.com
